Support Policy Page
Support Policy | Saaridaa Commerce
Effective Date: March 17, 2026
At Saaridaa Commerce, we are committed to delivering excellent support to all users of our B2B‑C platform — including buyers, sellers, and visitors. This Support Policy describes how we assist you with questions, issues, and service needs related to your platform experience.
1. Support Channels
You may contact Saaridaa Commerce support through the following methods:
? Email Support:
support@saaridaa.com
? Phone Support:
[Your Support Phone Number]
? Live Chat / Website Support Form:
Available at https://saaridaa.com/contact�
2. Support Availability
Our support services are available during the following hours:
? Monday – Friday: 8:00 AM – 6:00 PM (GMT)
? Weekend & Holidays: Limited or by request
Please allow time for us to respond — we aim to reply within 24–48 hours during business days.
3. What We Provide
Saaridaa Commerce Support can assist with:
3.1 General Inquiries
Platform navigation help
Account setup questions
Information about features
3.2 Buyer Support
Order status questions
Return/refund requests
Issues with products or sellers
3.3 Seller Support
Help with account setup
Product listing assistance
Dispute resolution with buyers
3.4 Technical Support
Website access issues
Payment or checkout issues
Report bugs or errors
4. What We Don’t Support
While we strive to help, we cannot support:
Issues related to third‑party services (e.g., payment gateways outside our system)
Problems caused by seller errors that are outside of our platform system
Software or services not directly managed by Saaridaa Commerce
5. Response Times
We aim for the following response times:
Inquiry Type
Response Time
General Inquiries
Within 24 hours
Technical Issues
Within 24–48 hours
Order/Refund Requests
Within 48 hours
Escalated or Complex Cases
Up to 72 hours
Delays may happen during weekends or public holidays.
6. Escalations
If your issue requires advanced assistance:
Contact support via email or phone
Provide your order ID, user ID, or ticket number
A support agent will escalate to a specialist if needed
You will be notified of progress by email.
7. How to Get Better Support Faster
To speed up resolution, please include:
Your full name
Your account email
Order number (if applicable)
A clear description of the issue
Screenshots (if helpful)
8. Feedback & Suggestions
Your feedback helps us improve!
Send suggestions to:
? feedback@saaridaa.com
9. Changes to Support Policy
We may update this policy occasionally.
Continued use of the platform constitutes acceptance of changes.
Thank you for choosing Saaridaa Commerce. We’re here to support you every step of the way!
